Global Web Hosting were once a byword for excellent hosting, but after they were acquired by iomart their service and technical offering has gone downhill. After 3 years with them I finally had to break the inertia and move away from them last week. After being told I was imagining the database problem that my site was having for over two weeks, the traffic was being so badly affected I had to take action. The only solution they could offer was an upgrade to a much more expensive hosting package – which would not have fixed the problem as it was not related to capacity. The day the migration completed the Global Web Hosting support staff told me global web hosting that yes, they had found a problem with their server. The best part is that they want to keep the pre-paid money for 3 months of hosting I’ve already paid. Unprofessional and with poor technically competency – best avoided.
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